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Public Complaints

The police complaints process in Ontario has recently changed. The office of the independent Police Review Director (OIPRD) opened on October 19, 2009 and oversees all public complaints about police. The OIPRD's role is to make sure that public complaints against police in Ontario are dealt with fairly, efficiently and effectively.

To make a complaint to the OIPRD, a person may fill out a form online, fax or mail a complaint or submit a complaint in person at the OIPRD office. In addtion, a person may also submit a completed complaint form to an reginal, municipal or provincial police station in Ontario. The police will then forward the complaint to the OIPRD.

Additional information can be found at the OIPRD website or click here to efile your complaint.

Public Complaint Investigation Bureau

The Public Complaint Investigation Bureau is responsible for:

  • The investigation/resolution of conduct complaints made by a member of the public, through effective communication and sensitivity to citizens’ concerns, in an efficient and timely fashion;
  • The analysis and identification of contributing causes for conduct complaints made by members of the public to facilitate corrective adjustments to procedures and practices; and
  • The analysis and identification of contributing causes for policy and service complaints made by members of the public to facilitate corrective adjustments to procedures and practices.

How to Make a Complaint Against a Police Officer:

For complaints that concern matters occurring on or after October 19th, 2009, please visit the new Office of the Independent Police Review Director website (https://www.oiprd.on.ca/).

Complainants may still attend at any police division of Peel Regional Police to file a complaint with the Office of the Independent Police Review Director, or discuss any matter they feel is suitable for a local resolution.

For complaints that concern matters occurring prior to October 19th, 2009, the following information still applies:

Complaints may be made at any police division of Peel Regional Police. Complaints may also be made in writing to the Chief of Police or to the Ontario Police commission (go to internet site http://www.ocpc.ca for more information).

In order for the complaint to conform to the provisions of the Police Services Act the complaint must be made within six months of the alleged wrong-doing of the officer, it must be made in writing, and it must be signed by the person who was directly affected by the incident.

Racial profiling by police officers is contrary to the Human Rights Code and members of the public have a right to file an application under the Human Rights Code.